💰 REFUND & CANCELLATION POLICY – PUROHITJI APP
Last Updated: June 2026
Welcome to PurohitJi App, operated by Purohit Ji Sanatan Digital Seva Private Limited.
This Refund & Cancellation Policy explains the conditions under which cancellations and refunds may be requested and processed on our platform.
By booking any service through PurohitJi App, users agree to the terms mentioned below.
🛕 Service Categories Covered
This policy applies to:
• Pooja Bookings
• Pandit Booking Services
• Online Pooja Services
• Home Pooja Services
• Temple Pooja Services
• Astrology Consultation
• Kundli Services
• Premium Spiritual Services
• Future Services Introduced by the Platform
❌ Customer Cancellation Policy
Users may cancel a booking before the scheduled service time.
Refund eligibility depends on:
• Time of cancellation
• Pandit assignment status
• Service preparation status
• Special arrangements already made
The company reserves the right to deduct applicable processing charges where necessary.
⏰ Cancellation Before Pandit Assignment
If a user cancels a booking before a pandit has been assigned:
✅ User may be eligible for a full refund.
Applicable payment gateway charges may be deducted where necessary.
🚗 Cancellation After Pandit Assignment
If a pandit has already been assigned:
Refund amount may be reduced based on:
• Time spent by the pandit
• Travel arrangements
• Service preparation
• Administrative costs
Partial refund may be provided depending on circumstances.
🕉️ Same-Day Cancellation
If a booking is cancelled on the same day as the scheduled pooja:
The company may retain a portion of the booking amount to compensate operational costs and pandit scheduling commitments.
Refund amount shall be determined on a case-by-case basis.
👨🦳 Pandit Cancellation Policy
If a pandit cancels a confirmed booking:
Users may receive:
✅ Full Refund
OR
✅ Free Reassignment to Another Available Pandit
The choice may depend on user preference and service availability.
🌧️ Force Majeure Events
Refunds may be impacted in extraordinary circumstances including:
• Natural Disasters
• Floods
• Earthquakes
• Government Restrictions
• Public Emergencies
• Technical System Failures
• Events Beyond Reasonable Control
The company will attempt to provide alternative arrangements wherever possible.
💻 Online Pooja Services
For online pooja services:
Once the service has started, refund requests generally cannot be accepted.
Partial refunds may be considered only in exceptional circumstances.
🔮 Kundli & Astrology Services
Since Kundli reports, horoscope generation, astrology analysis, and AI-generated spiritual reports involve immediate digital processing:
❌ Refunds are generally not available after successful report generation or service delivery.
Users are advised to carefully verify submitted birth details before placing an order.
🤖 AI-Based Services
Services including:
• AI Kundli Generation
• AI Horoscope Analysis
• AI Recommendations
• AI Spiritual Guidance
are considered digital services.
Once delivered, these services are generally non-refundable.
💳 Failed Transactions
If payment is deducted but booking is not created:
Users may:
• Contact Support
• Raise a Payment Query
• Request Transaction Verification
After verification:
✅ Refund may be processed.
OR
✅ Booking may be restored.
📑 Duplicate Payments
In case of accidental duplicate payments:
Users should report the issue through customer support.
After verification:
Eligible excess payments may be refunded.
🚫 Non-Refundable Situations
Refund requests may be denied in cases including:
• Incorrect information submitted by user
• User unavailable at service time
• User refuses service after pandit arrival
• Violation of platform policies
• Completed services
• Delivered digital reports
• Abuse of refund system
📋 Refund Verification Process
All refund requests are subject to:
• Booking Verification
• Payment Verification
• Service Status Review
• Fraud Prevention Checks
The company reserves the right to request additional information when required.
⏳ Refund Processing Time
Approved refunds are generally processed within:
5–10 Business Days
Actual credit timelines may vary depending on:
• Bank Processing
• UPI Network
• Card Provider
• Payment Gateway
• Financial Institution Policies
🛡️ Fraud Prevention
PurohitJi App maintains strict anti-fraud policies.
Refund requests identified as fraudulent, misleading, or abusive may be rejected.
Accounts involved in suspicious activities may be restricted or permanently suspended.
⚖️ Company Rights
Purohit Ji Sanatan Digital Seva Private Limited reserves the right to:
• Approve or reject refund requests
• Conduct investigations
• Request supporting documents
• Modify refund policies when required
• Protect platform integrity and users
🔄 Policy Updates
The company reserves the right to modify this Refund & Cancellation Policy at any time.
Updated versions will be published on the website and mobile application.
Continued use of services after updates constitutes acceptance of revised policies.
📞 Contact for Refund Queries
Purohit Ji Sanatan Digital Seva Private Limited
Website: www.purohitjiapp.com�
Email: support@purohitjiapp.com
Customer Support: Available through the PurohitJi App Support Section
✅ Acceptance of Policy
By booking, purchasing, or using any service through PurohitJi App, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.
Thank You For Using PurohitJi App 🙏